Quick Answers to Common Questions

Have Any Questions on your minds!

We know choosing the right moving company can raise a lot of questions. That’s why we’ve put together answers to the most common ones

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General Questions

Q: How far in advance should I book my move?

A: We recommend booking 5–7 days ahead for local moves and 10–14 days for long-distance or full-service relocations. However, we often accommodate last-minute requests—just ask!

Q: Do you operate on public holidays?

A: Yes! GOOD MOVERS provides moving services 365 days a year, including weekends and Kenyan public holidays, with no extra holiday surcharge.

Q: Can you help me move just one room or a few pieces of furniture?

A: Absolutely. Whether it’s a single sofa, a home office setup, or a studio apartment, we offer flexible, affordable solutions for small-scale moves.

Q: Are your movers employees or subcontractors?

A: All our movers are direct, full-time employees of GOOD MOVERS—trained, uniformed, background-checked, and fully insured. We never use unvetted subcontractors.

Q: What areas in Kenya do you serve?

A: We’re based in Nairobi but serve all major towns and cities across Kenya—including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Naivasha, and more.

Privacy & Support

Q: How do you protect my personal and home information?

A: We treat your data with the highest confidentiality. All customer details are stored securely and never shared with third parties—in compliance with Kenya’s Data Protection Act.

Q: What if something gets damaged during the move?

A: Though rare, if damage occurs, our full-coverage insurance ensures prompt assessment and fair compensation or repair—no hassle, no runaround.

Q: Can I reschedule or cancel my move?

A: Yes! You can reschedule or cancel up to 48 hours before your move date with no penalty. Changes within 48 hours may incur a small administrative fee.

Q: How can I contact customer support during my move?

A: Your dedicated coordinator is available via phone or WhatsApp on moving day. For urgent issues, call or message us anytime—we respond within 15 minutes.

Q: Do you provide receipts or invoices for business moves?

A: Yes! We issue official, itemized invoices with VAT details upon request—perfect for corporate accounting and expense reporting.

Pricing Package

Q: Is the quoted price final, or will there be extra charges on moving day?

A: The price you receive in your quote is final and binding, as long as your inventory and move details don’t change. We guarantee no hidden fees or surprise add-ons.

Q: Do you charge by the hour or by the move?

A: We offer flat-rate pricing per move (not hourly), so you know your total cost upfront. This eliminates stress and encourages efficiency from our team.

Q: What’s included in your basic moving package?

A: Our standard package includes professional movers, fuel, loading/unloading, basic packing materials (if selected), full insurance, and door-to-door service.

Q: Are there discounts for repeat customers or referrals?

A: Yes! We reward loyalty. Returning clients and referrals receive a 10% discount on their next move—because good service should be shared.

Q: Do you offer payment plans or accept mobile money?

A: We accept M-Pesa, bank transfer, and cash. While we don’t offer formal payment plans, we require only a small deposit to secure your date, with the balance due on move day.